Frequently Asked Questions
What is the recommended English level for this course?
This course is targeted at all learners with an Intermediate (B1) and above level.
When does the course start and finish?
The course starts the moment you enrol and is accessible for 3 months. It is a completely self-paced online course, you can go as quickly or as slowly as you wish within that time period, but 3 months should be more time than you need to complete it.
What if I am unhappy with the course?
I would never want you to be unhappy! If you finish the course, implement the techniques and recommendations and feel you haven’t learnt anything that has helped to improve your email writing, you can email me within 30 days of purchase for a full refund.
Does this course lean more towards British English?
I am British, but this course is designed for International English users on the international arena and does not specifically focus on British English, but English in general.
Will there be support provided during the course?
Definitely! I will be available to provide you help on questions that you have regarding the course content and its materials.
Can I download any of the course material?
For personal use only, you can download the pdf files and the audio files. Some people may prefer to download the audio files to listen to on an mp3 player or smartphone. See terms and conditions for more information:
What are the IT requirements for this online course?
For viewing the videos: - Good internet connection - Web Browsers - Google Chrome, Mozilla Firefox, Safari (Mac), Opera and Internet Explorer (11 and beyond)
I would recommend you use a laptop, PC or Tablet. Smartphones will be fine for the audio and video files, but a bigger screen is recommended for the text content and for a more comfortable course experience.
What do I do if I need help?
If you need help with something related to the course, please contact me at [email protected].